First, access your Knowledge Base and click on the Upload Content link in the upper right hand corner.
This will take you to the Upload Content Page. Click on the blank spreadsheet template hyperlink. The XL spreadsheet has 2 tabs, one with Instructions, and then another titled Knowledge. In this tab there are several columns, 2 are required fill out, A and B.
Save your workbook, and then return to RFP365 and click on the orange Upload your completed template button. In just a few seconds, your question and answer pairs will be ready to go and access in your Knowledge Base.