What are the differences between Auto, Multi, and Suggested KnowlEDGE?

← Managing Knowledge
Before we get into the details of each particular EDGE section, it is important to know that there is a best time to use the auto answer feature known as KnowlEDGE. Our suggestion is to be aware of the various roles within the Proposal and how Administrators and Managers are able to override Contributors with KnowlEDGE who only have only been assigned to write. Click here for more information on how Roles affect KnowlEDGE. It is often most beneficial if you have a hefty Knowledge Base (KB) and you feel that the RFP/Profile that you have received contains a majority of similar content.

Overview:

Auto KnowlEDGE: Looks into your KB for exact questions with only 1 response - think "exact hit" on your keywords

Multi KnowlEDGE: Looks into your KB for exact questions with multiple responses - more like "closely related content" for your keywords

NOTE: Stop words (common words: a, the, etc.) don't effect Auto/Multi Knowledge, the reason those are multi knowledge is because the same question is duplicated in your Knowledge Base.

Suggested KnowlEDGE: Performs a broad search across your KB and displays the top responses - think "lots of options loosely based on keywords"

For more suggestions on how to keep your Knowledge Base up to date check out this blog: "Keeping your Knowledge Base Updated"

Screenshots with more details:

Auto KnowlEDGE:



Multi KnowlEDGE



Suggested KnowlEDGE


Managing Knowledge

  1. What is the Knowledge Base?
  2. How do I create Knowledge?
  3. How do I save responses to the Knowledge Base?
  4. How do I configure saving to the Knowledge Base?
  5. Can I prevent responses from writing to the Knowledge Base?
  6. How do I upload content to the Knowledge Base?
  7. How do I narrow down my Knowledge Base searches?
  8. How do I fill out the XL template to upload Questions and Answers in my Knowledge Base?
  9. What is KnowlEDGE (auto-answer) and how do I get started?
  10. What are the differences between Auto, Multi, and Suggested KnowlEDGE?
  11. How does Auto Answer affect the status of Responses?
  12. How do particular roles play into effect of KnowlEDGE's use?
  13. What are the current limitations of KnowlEDGE?
  14. How do I delete content in the Knowledge Base?
  15. Can I archive content in the Knowledge Base?
  16. How do I move Knowledge to another sub account?
  17. Can I save images in the Knowledge Base?
  18. What user has modified Knowledge records?
  19. How do I flag content for review?
  20. How do I set a reviewer for knowledge content?
  21. How do I clean up my Knowledge Base?
  22. Does the Knowledge Base have a Find & Replace option?
  23. What do I need to know about Find & Replace?
  24. Do KB items have a History and can I revert to a prior version of a KB response?
  25. How do I review Knowledge?
  26. How to export the Knowledge Base?
  27. What if I need to find KB items by their tags or those with no tags?
  28. How do I create placeholder text in the Knowledge Base?

Feedback and Knowledge Base

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