How do particular roles play into effect of KnowlEDGE's use?

← Managing Knowledge

Roles:

Administrator: Override and can use KnowlEDGE over Manager(s) and Contributor(s)

Manager: Override and can use KnowlEDGE over Contributor(s)

Contributor: Only able to use KnowlEDGE to their assigned Writer/Approver workflows. Once a Writer has chosen a KnowlEDGE

For more about roles feel free to check out this Help Article.

Managing Knowledge

  1. What am I able to see with the Knowledge Dashboard?
  2. What is the Knowledge Base?
  3. How do I create Knowledge?
  4. How do I save responses to the Knowledge Base?
  5. How do I configure saving to the Knowledge Base?
  6. Can I prevent responses from writing to the Knowledge Base?
  7. How do I upload content to the Knowledge Base?
  8. How do I narrow down my Knowledge Base searches?
  9. How do I fill out the XL template to upload Questions and Answers in my Knowledge Base?
  10. What is KnowlEDGE (auto-answer) and how do I get started?
  11. What are the differences between Auto, Multi, and Suggested KnowlEDGE?
  12. How does Auto Answer affect the status of Responses?
  13. How do particular roles play into effect of KnowlEDGE's use?
  14. What are the current limitations of KnowlEDGE?
  15. How do I delete content in the Knowledge Base?
  16. Can I archive content in the Knowledge Base?
  17. How do I move Knowledge to another sub account?
  18. Can I save images in the Knowledge Base?
  19. What user has modified Knowledge records?
  20. How do I flag content for review?
  21. How do I set a reviewer for knowledge content?
  22. How do I clean up my Knowledge Base?
  23. Does the Knowledge Base have a Find & Replace option?
  24. What do I need to know about Find & Replace?
  25. Do KB items have a History and can I revert to a prior version of a KB response?
  26. How do I review Knowledge?
  27. How to export the Knowledge Base?
  28. What if I need to find KB items by their tags or those with no tags?

Feedback and Knowledge Base

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