Searching Knowledge Base items can be pinpointed in the search field with a few simple advanced items:
Double quotes - "---" for looking for exact content, whether it is in the Question or Response.
ex: "How many clients are you currently servicing?"
These next two need to be CAPITALIZED when you use them:
- OR - looking for one word or others in your string of keywords, will return more content.
ex: Clients OR Service OR Servicing
- AND - explicitly looking for particular keywords together in one KB item
ex: Clients AND Servicing
For more details check out the linked content on
how to Filter your Knowledge from either the Knowledge Base or from the Action Panel within the Outline of your Proposal.