Can I view my Key Phrases for a KB item and change them?

Of course you can!

You can go into the Phrases tab within a Knowledge Base (KB) item.

There you will see key phrases that have been automatically populated if there is content that is worthy for the question and/or the response.



To remove a Key Phrase that you believe is irrelevant, press the Delete trash can icon.


You can add the Question Key Phrases and Response Key Phrases. Press either of the + New buttons to be shown a Create a new key phrase field. Add the desired word or phrase that could increase the relevancy for this KB response for future proposal responses.

Note: 
Making too many changes to your key phrases could reduce the relevancy of your search results, so add/remove sparingly.




The order of the key phrases does not matter.

When you add on to a Key Phrase you will need to save the new information by clicking the save icon as shown below.

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