What is the difference between Question/Response tags and Question/Response Key Phrases?

Tags:

  • Is a generalization about an entire knowledge item. 
  • Is used to help users find existing knowledge that should all be related. 

Key Phrases:

  • Relate to actual content within the question or a response of a knowledge item. 
  • Help when finding knowledge relating to a proposal question, which will have its key phrases extracted and compared to knowledge base key phrases, by emphasizing the most important parts of the text during a search. 

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