How to export the Knowledge Base?

← Managing the Knowledge Base
If you are working in the Knowledge Base and want to export your Knowledge Base, you can easily export to a giant Excel file. Some people do this to archive their content. 

When you are viewing your Knowledge Base, look for the Download button in the top right-hand corner. 



Note: If you have search or a filter enabled, your download will be that subset of content.



Managing the Knowledge Base

  1. What am I able to see with the Knowledge Dashboard?
  2. What is the Knowledge Base?
  3. How do I create Knowledge?
  4. How do I save responses to the Knowledge Base?
  5. How do I configure saving to the Knowledge Base?
  6. Can I prevent responses from writing to the Knowledge Base?
  7. How do I upload content to the Knowledge Base?
  8. How do I narrow down my Knowledge Base searches?
  9. How do I fill out the XL template to upload Questions and Answers in my Knowledge Base?
  10. How do I update a Knowledge Base record and review updates?
  11. How do I delete content in the Knowledge Base?
  12. Can I archive content in the Knowledge Base?
  13. How do I move Knowledge to another sub account?
  14. What user has modified Knowledge records?
  15. How do I flag content for review?
  16. How do I set a reviewer for knowledge content?
  17. How do I clean up my Knowledge Base?
  18. Does the Knowledge Base have a Find & Replace option?
  19. What do I need to know about Find & Replace?
  20. Do KB items have a History and can I revert to a prior version of a KB response?
  21. How do I review Knowledge?
  22. How to export the Knowledge Base?
  23. What if I need to find KB items by their tags or those with no tags?
  24. How do I create placeholder text in the Knowledge Base?

Feedback and Knowledge Base

(thinking…)