How to export the Knowledge Base?

← Managing Knowledge
If you are working in the Knowledge Base and want to export your Knowledge Base, you can easily export to a giant Excel file. Some people do this to archive their content. 

When you are viewing your Knowledge Base, look for the Download button in the top right-hand corner. 



Note: If you have search or a filter enabled, your download will be that subset of content.



Managing Knowledge

  1. What am I able to see with the Knowledge Dashboard?
  2. What is the Knowledge Base?
  3. How do I create Knowledge?
  4. How do I save responses to the Knowledge Base?
  5. How do I configure saving to the Knowledge Base?
  6. Can I prevent responses from writing to the Knowledge Base?
  7. How do I upload content to the Knowledge Base?
  8. How do I narrow down my Knowledge Base searches?
  9. How do I fill out the XL template to upload Questions and Answers in my Knowledge Base?
  10. What is KnowlEDGE (auto-answer) and how do I get started?
  11. What are the differences between Auto, Multi, and Suggested KnowlEDGE?
  12. How does Auto Answer affect the status of Responses?
  13. How do particular roles play into effect of KnowlEDGE's use?
  14. What are the current limitations of KnowlEDGE?
  15. How do I delete content in the Knowledge Base?
  16. Can I archive content in the Knowledge Base?
  17. How do I move Knowledge to another sub account?
  18. Can I save images in the Knowledge Base?
  19. What user has modified Knowledge records?
  20. How do I flag content for review?
  21. How do I set a reviewer for knowledge content?
  22. How do I clean up my Knowledge Base?
  23. Does the Knowledge Base have a Find & Replace option?
  24. What do I need to know about Find & Replace?
  25. Do KB items have a History and can I revert to a prior version of a KB response?
  26. How do I review Knowledge?
  27. How to export the Knowledge Base?
  28. What if I need to find KB items by their tags or those with no tags?

Feedback and Knowledge Base

(thinking…)