It would be nice if you had a field where the approver could provide feedback to why they rejected the writer's answer. For example, the writer didn't really answer the question, the answer needs more information or detail, to much detail yes or no will suffice, etc.11 votes
Dave has started an enhancement request internally (CS-78) to capture a rejected reason with a pop-up modal when a response is rejected by the approver.
When the end RFP results are downloaded and separated by vendor, it would be helpful if documents that were uploaded in the RFP were titled with the section and in order.8 votes
That’s a great idea. We do that on the ‘other side’ of the solution, so that same idea could be ported over.
When downloading vendor responses that include links, all the links were cut off and I had to go into RFP365 to find the actual link.3 votes
I think this is something new with the text editor, but we agree this needs to be enhanced to show the entire link.
When I search the KB, it provides too many results. I need refined results to better manage the KB. For example, if I enter [reference], it provides results that include Refer, Cross Reference, and so on.
What I need is the ability to enter ["Reference" -cross] to eliminate responses that do not have the exact match for the word Reference (i.e. no Refer) as well as responses that include the word "cross".18 votes
When adding docs and text to the same question, if you don't add doc first, your text is wiped out. So to cheat you have to add text and fake doc to get the question answered.2 votes
Just to be clear, is this when there is a request for an attached document and there’s a comment box below that? Please let me know so we can accommodate. I think I see where you are going: Not ready to attach the doc, but I want to include a comment as we draft it.
When I am approving questions I sometimes have to delete a doc that has a. posted to the question multiple times or b. posted to the wrong question.1 vote
We researched this case and it was very puzzling but an anomaly. We’ve been trying various browser combos to recreate this and have yet to make this happen ourselves. But we are certainly watching for it.
When I'm editing responses in the Knowledge base, I don't like that it goes back to page 1 once I hit save. If I'm editing on page 30, after I save my edits, it should save and remain on the same page. It would be helpful to have a place where you can type in the page number you want to jump to. Otherwise you have to click all the way back to page 30.3 votes
I think what we could do here is ‘remember’ where you are in the list. I’ve included this in the enhancement request to the development team.
RFP's usually contain instructions on how to answer or other information relevant when answering.
I currently add a question with a dot (".") as the answer and mark it as approved immediately (I sometimes forget to set the Knowledge Base toggle to NO)
I would like to be able to add these as comments below the section title and/or as a 'question' that does not need an answer (and is not stored in the knowledge Base).11 votes
You can currently make comments at the Question level. In a future release these comments will be more noticeable, as we agree they are kind of buried.
I would like to see a way to remind users, again, that they have past due tasks.
(As far as I know, right now they only receive one message?)11 votes
When you assign a task, there is an initial notification. If the task isn’t complete the day before due, there is a reminder. We are looking into a button to send a manual reminder, so thanks for the idea.
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