Provide more Advanced Search options
When I search the KB, it provides too many results. I need refined results to better manage the KB. For example, if I enter [reference], it provides results that include Refer, Cross Reference, and so on.
What I need is the ability to enter ["Reference" -cross] to eliminate responses that do not have the exact match for the word Reference (i.e. no Refer) as well as responses that include the word "cross".
Yes, this feature can be of help. Being able to search for "cross device" and eliminating all generic words like cross and device would have the real impact for us.
You can do an exact search using double quotes (" "). That can really help reduce the number of responses. The advanced options, like using the minus symbol, hashtags and such, could be pretty cool...but not all users will understand that. But we'll continue to investigate what is available in the search engine configuration.