Managing the Knowledge Base ← Knowledge Base What am I able to see with the Knowledge Dashboard? What is the Knowledge Base? How do I create Knowledge? How do I save responses to the Knowledge Base? How do I configure saving to the Knowledge Base? Can I prevent responses from writing to the Knowledge Base? How do I upload content to the Knowledge Base? How do I narrow down my Knowledge Base searches? How do I fill out the XL template to upload Questions and Answers in my Knowledge Base? How do I update a Knowledge Base record and review updates? How do I delete content in the Knowledge Base? Can I archive content in the Knowledge Base? How do I move Knowledge to another sub account? What user has modified Knowledge records? How do I flag content for review? How do I set a reviewer for knowledge content? How do I clean up my Knowledge Base? Does the Knowledge Base have a Find & Replace option? What do I need to know about Find & Replace? Do KB items have a History and can I revert to a prior version of a KB response? How do I review Knowledge? How to export the Knowledge Base? What if I need to find KB items by their tags or those with no tags? How do I create placeholder text in the Knowledge Base?